Customer Rating: 
Summary: Great product, horrible company.
Comment: I am divided over this thing called "Sony".
First off, the PEGS320 is great and everything I want. It suits my needs perfectly. After 4+ years the batter still works fine, the hardware is working, and it still functions. I like how it looks and the size. The different programs work perfectly, and the only base software problem I have is a crash with Windows XP when giant amounts of information are Hotsynced. Windows XP isn't support by the Sony Clie PEGS320 software, though.
But I have a problem with Sony. And a warning about Sony's Customer Support. If you are wanting to get something that is expensive and you want Customer Support, DO NOT GO WITH SONY. Sony is a headache when it comes to this. I'll explain why.
My Sony Clie handheld lasted me a while until the screen broke. I then contacted Sony about it. Sony said that the screen can be replaced for $200 dollars - yes, that is the cost of the handheld at the time. I got it down to $100 dollars, but still, the screen can't be worth half the cost of the handheld. Nevertheless, I sent it in. It then takes two months for it to ship out, get fixed, and arrive back at my house. But Sony did not leave it at that. The handheld returned minus a screw. But it has stayed togther with just the four of five it has.
I do like the handheld, Sony comes out with nice products, but the Customer Support ruins the balance. If they had good Customer Support I believe they would be much better off. From using and working with my Dell computer, Dell has the best Customer Support I've ever seen. Go with them if you want that assurance.
Sony is not friendly for the long-term committed type. If you buy it, plan _very_ hard not to break it. =)
Customer Rating:
Summary: Provided faithful service for over 2 years now!
Comment: This is a super PDA. I've been using mine now for over 2 years and have had no problems whatsoever. I want to upgrade to a color version with more memory now, but I'm afraid I won't find one that is as reliable and robust as this Clie.
Customer Rating:
Summary: Super Little PDA - fits perfect in my pocket
Comment: This is a great little PDA - the nice thing is that it's very slim and the battery lasts forever. The screen is very easy to view and I love the backlit greenish-effect - it makes it so easy to read in limited light situations.
I've had mine for 2 years and this thing takes a beating and keeps on going. I've dropped it several times and it's had no effect upon it. Great job, Sony!
If you're concerned about hot sync with Windows NT, 2000 or XP, it WILL WORK FINE, contrary to what others have posted. All you have to do is make sure you install the software using an Administrative account, rather than a limited account. Simple solution.
Customer Rating:
Summary: My First PDA, but now I can pick a better one!
Comment: I was a firm believer in writing things down on paper - My dayrunner was always with me and worked well for me for many years... I took the step a few years ago to a PDA, my husband bought it for me for xmas, and it was amazing how much i learned to rely on it and use it! Excellent way to keep track of addresses, phone numbers, and organize your busy schedule (both professional and personal).
Unfortunately, there are some drawbacks to this unit that I would like to share with you, and when i get a new one (I think this xmas i'll be upgrading!) I will know what is important to me in a PDA --
No backlight, this is annoying when you can not see your screen in a car or somewhere else, a backlight would be great.
Not compatible with my MAC - i have a PC at home, but at work we are on MACs, and i can not synchronize my schedule electronically at work, nor can I hotsync at work.
When your battery runs out, all of your information is lost, forever! This was a shocker! I had hotsynched a few months ago, so i was able to reload my old, out of date information back to my clie, but it was pretty awful, since all of the new appointments were not in the PDA, nor were updated phone numbers and addresses.
The buttons get pressed when it is in my purse, since the stick up slightly, they get pressed when in my purse, and then it runs the battery down.
It locks up - i would say it will freeze up and lock up about once every 2 months. that is frustrating and has no apparent reason for doing this.
I try to charge the battery every few days, so that helps with the memory loss.
I have found I really do enjoy having all of my information at my fingertips at all times, and this helps me manage my many meetings and events at work and home - and now that i know i will actually use and enjoy this device, it is time to upgrade to color, backlit display and MAC compatible software! I'm looking at the Zire 71 (it has a digital camera!).
Customer Rating:
Summary: Sony Clie volatile memory
Comment: I purchased a Sony PEG S360 approximately two months ago. I chose this model because it was highly rated in comparative reviews of PDA's. A major drawback of this product is that ALL information on the memory card becomes lost if the battery completely loses a charge for an extended period of time. I learned this through personal experience but fortunately I had backed up my information on the computer. My old PalmPilot did not have this problem. I probably would not have bought the Clie if I knew that it was so easy to lose information.
