Tridia iTivity A SOHO HIT For Noracom Support Business
Tridia iTivity is a secure, cross-platform, remote-support solution for VARs that need to safely support, sell, and collaborate over the Internet
ATLANTA | SEPTEMBER 28, 2004 | Tridia Corporation (www.tridia.com), a global
provider of secure, Internet–ready, cross-platform, connectivity software for
remote administration, support, and collaboration announced today that Tridia
iTivity(TM) is a SOHO “HIT” for Noracom, a VAR that specializes in small
office/home office (SOHO) support. Tridia iTivity is a secure, cross-platform,
remote-support solution for organizations that need to safely support, sell, and
collaborate over the Internet. With iTivity, Tridia targets administrators that
presently use or plan to use subscription-based Web connectivity tools.
With the increasing cost of travel in time and fuel, Noracom sought a
way to provide remote support and administration to the various desktops in its
client base. “My clients have a variety of platforms and network
configurations,” says Carolyn Dawdy, founder of Noracom. “They are not large
corporations and do not have in-house technical support. iTivity--VAR Edition
has all the features I was looking for, without all the management
overhead.”
“We designed Tridia iTivity so that administrators won’t have
to reconfigure routers or go through a lengthy installation process,” says Vince
Frese, CEO and president of Tridia Corporation. “Noracom is a prime example of
how versatile Tridia iTivity is. It is a dynamic Internet tool that’s powerful
and secure enough for single incidents and scheduled maintenance of complete
infrastructures.”
Noracom is already realizing great value from its
implementation of Tridia iTivity. During a secure remote support session using
Tridia iTivity, Dawdy opened an IE window on a local computer to research an
error message. “When I found a page with the answer, I was able to copy the
address bar and paste it into the remote computer's IE address bar,” says Dawdy.
“With pcAnywhere, I had to copy it to the local clipboard and hope that we could
copy and paste a solution between the remote and local computers. This is REAL
COOL, because it cuts out multiple steps and puts the fix right in front of the
user.”
Tridia iTivity is a self-hosted solution that eliminates the
monthly subscription fees of competing services. Not only is this less
expensive, but it also increases privacy. iTivity eliminates the need for VPNs
which can be messy, unsecured, and time consuming to implement.
Tridia
iTivity leverages Tridia's long history of technical innovation and customer
success to provide an innovative, yet affordable, Internet-based collaboration
and support platform. It is from the Tridia iTivity platform that companies can
put forth a standardized connectivity solution that meets their needs today, and
for some time to come.
For more information on iTivity--VAR Edition and
Tridia's family of remote administration and support products visit the Tridia
Corporation Web site at www.tridia.com or Telephone: 770-428-5000.
About Tridia
Corporation
Tridia Corporation is a global provider of secure,
Internet-ready, cross-platform connectivity software for remote administration,
support, and collaboration. Tridia products connect people and technology to
deliver reliable, time-sensitive solutions. For more than 17 years, Tridia has
been a leading developer of connectivity technologies for UNIX, Linux and
Microsoft Windows environments. Founded in 1987, Tridia Corporation is a
privately owned, Atlanta-based software development company.
Tridia and
iTivity are trademarks of Tridia Corporation. All other referenced product names
are trademarks of their respective companies
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Source : http://www.prweb.com/releases/2004/9/prweb162159.htm