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TeleRep, A mid-sized call center in Maryland, is once again assisting the USDA. The aftermath of hurricane Katrina caused an increased amount of calls to their Meat and Poultry Food Safety hotline. In order to field live calls quickly, TeleRep’s Baltimore area call center allocated professional agents and phone lines within a few hours of the USDA’s request for assistance.

Baltimore, MD (PRWEB) September 13, 2005 -- TeleRep, A mid-sized call center near Baltimore-MD, is once again assisting a difficult situation. Hurricane Katrina caused the USDA to prepare for the potentially sudden increase of inbound calls to the USDA's Meat & Poultry Food Safety Hotline. TeleRep has a track record of providing quick, professional assistance for the USDA when they need additional operator resources. “We’ve provided our professional call center services in the past to assist the national Meat & Poultry hotline in handling high call volumes for various national campaigns such as calls regarding the Mad Cow disease scare in late 2003 and a major beef recall in 2002. Currently, we're providing a similar service for calls related to the impact from Hurricane Katrina,” said Business Development Manager, Joseph Simpkins.

Location, capacity, technology and experience all enable TeleRep to prepare and deliver tele-response teams for potentially high call volumes very quickly for local organizations. The speed at which service can be delivered is critical for the MP hotline and many resources must be organized almost immediately to provide the assistance needed to compliment their internal hotline resources.

The USDA FSIS has contracted with TeleRep to provide overflow and after-hours support for the duration of the Katrina related call volume. “TeleRep is glad to be in a position of service for the USDA and all Americans who rely on the food safety hotline for help, especially in difficult times,” said Company President Sandra Olson. TeleRep will continue to provide support to the USDA now and in the future when assistance is needed.

ABOUT TELEREP
TeleRep is a division of ATS Call Centers, Inc. and is nationally certified through WBENC as a woman-owned business. In business since 1976, ATS provides 24/7 inbound call center services for medium and large companies that need advanced customer support, complex call handling or high-end call center and telephone support services. TeleRep offers the advanced services of a corporate call center with the advantage of process efficiency typical of a smaller business.
Contact center services such as fax, email, web and other direct response solutions are also developed and delivered from TeleRep's location in Glen Burnie, Maryland.

For more information about TeleRep, its services and capabilities, contact Joe Simpkins, Business Development Director, at (410) 761-2424 / (800) 638-2000 or jsimpkins @ telerep.com – http://www.telerep.com

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Source :  http://www.prweb.com/releases/2005/9/prweb281445.htm