Launch of Voice XML Hosting Service Heralds Affordable, Intelligent Telephone Call Handling in the UK
Intelligent Voice Ltd announces the launch of VoiceXML Hosting Service. Uptake of VoiceXML applications set to explode in the UK
COVENTRY, ENGLAND (PRWEB) September 15, 2005 -- Intelligent Voice Limited,
the pioneer in intelligent voice processing applications, today announced the
launch of its Voice XML Hosting Service. The service is built on a VXML 2.0
compliant platform from Plum Voice Portals and features leading edge text to
speech and advanced speech recognition software.
“Voice XML is set to
revolutionise automatic call handling in the UK”, says Keith Longmire,
Operations Director of Intelligent Voice, “ but at the moment companies in the
UK lag far behind the US in developing and deploying intelligent voice systems.
With the launch of our Voice XML hosting service end-user companies will be able
to deploy feature rich, near natural language systems in a fraction of the time
and at a fraction of the cost currently required”.
VoiceXML or VXML is an
open standard for building and controlling intelligent voice applications that
incorporate speech recognition and text to speech technologies. Most existing
automatic call handling systems lack intelligence being built on inflexible menu
structures that are, at best, functional and, at worst, hugely frustrating for
end users. Speech recognition makes it practical to do things with the telephone
that would be impractical using the telephone keypad. Callers no longer are
limited to working their way through complex hierarchies of menus. Although not
yet at the point where systems can understand anything a caller may say, voice
recognition is opening up new vistas in emerging applications.
Building,
managing, and growing IVR infrastructure is complex and costly. Upfront
requirements regularly exceed €2,000 per line. IT staff may spend over 160 hours
on installation, configuration, and integration. These challenges do not end.
Requirements for additional capacity, reliability, and redundancy scale
continuously as IVR applications grow.
Intelligent Voice’s VoiceXML
hosting services cost-effectively overcome these challenges quickly with low
upfront and ongoing costs. The VoiceXML hosting is a pre-deployed, managed
solution designed to get your VoiceXML applications up and running with little
upfront cost, low IT overhead, and the capacity to grow to service tens of
thousands of calls each month.
Intelligent Voice is the sister company to
ShopCall Ltd – the UK’s leading provider of VoiceXML based, automatic telephone
inbound sales order processing. Intelligent Voice enables small businesses,
large enterprises, telecom carriers, and service providers to derive new value
through computer telephony automation. The deployment of next generation
telephony solutions utilizing advanced speech technologies and/or traditional
touch tone interfaces and VoiceXML technologies opens new markets and expands
existing ones.
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Source : http://www.prweb.com/releases/2005/9/prweb284636.htm