Singlestep Technologies New Program Helps MSPs Grow Their Business, Not Change the Way They Do Business
In rolling out new program for Managed Service Providers (MSPs), Singlestep delivers a program that advances the business success of their customers. The new program includes a full range of training, support and resources and embraces what customers want: assistance with technical difficulties and business challenges.
SEATTLE, WA (PRWEB) September 6, 2005 – Singlestep Technologies, a leading
provider of IT information management solutions, announced that they have rolled
out a new program for Managed Service Providers (MSPs) that helps ensure their
success as they offer new hosted monitoring and management services. By
including a full range of training, support and resources, Singlestep is
embracing the feedback and advice from their customers, and have developed a
program to encompass both the technical difficulties and business challenges
MSPs face in providing a managed service.
"Many
technology providers are struggling to transform their operations to offer
managed services that meet their customer's changing IT management needs," said
Jeff Kaplan, Managing Director of THINKstrategies, a strategic consulting firm.
"Turn-key technology and business support solutions like Singlestep's Unity
program can accelerate the transition process and enable technology providers to
offer high quality, cost-effective managed services."
The program, which
comes on the heels of the company releasing its flexible, easy to use Unity 2.5
offering, includes everything from technical, sales and marketing support, to
go-to-market training to strategic partner alliances with large framework
vendors. Singlestep believes that the best business partnerships should offer
flexible technological solutions along with practical tools for taking those
solutions to market, and therefore supporting the way MSP partners want to run
and grow their business. Singlestep’s Unity 2.5 offering and Singlestep’s MSP
program were designed specifically to address these needs.
“We are
building a matrix of support, training and partnerships in order to give our
customers access to more than just our core technology and product. It’s really
about bundling business and partner opportunities together with our Unity
offering,” said Scot French, VP of Marketing at Singlestep “Customers today are
asking to work with vendors that are committed to embracing their business
challenges, not just selling them products.”
Highlights of the MSP
product and program include:
MSP Product
• Easy integration, with no
rip and replace, to over 30 monitoring and management systems
• Flexible and
dynamic web dashboards
• Modular and scalable platform for rapid adoption
• Easy and affordable method for adding clients and changing business needs
and environments
MSP Program
• Go-to-market training session and other
tools including press releases, sales & marketing material, and more
•
Sales and technical support & training
• Access to strategic framework
vendor partners
“Unity offers a unique tool that we needed in order to
monitor and manage our customer’s network devices flexibly, and in an easily
organized, easy to use fashion. No other tool we evaluated was able to use the
investment our customers had already made in their monitoring tools, and bring
them into a central location like Unity. This capability is critical for us to
grow our managed service business in a cost effective way,” Said Cynthia Norris,
Director of Monitoring Services for Computer Assets. “And on top of the
product’s technical abilities, Singlestep is providing a support and training
program that further benefits and enhances our ability to grow our business
intelligently – by maximizing our efficiencies, communications, and service to
our customers.”
With the release of the Unity MSP program, Singlestep is
able to offer a system that embraces the customers’ challenges and promotes
growth. To find out more about Singlestep and their offerings, please visit http://www.singlestep.com/products.
About Singlestep
Technologies
Headquartered in Seattle, Washington, Singlestep Technologies™
provides solutions that help IT professionals simplify complexity by automating
and managing services more efficiently. Singlestep Unity™ is built with our
patented technology and designed to control the flow of information from
existing network management systems to any IT stakeholder. At all levels, our
products help integrate existing information, provide analysis and automate
response. Our success in network management will be duplicated across all the
stores of information in the data center that are event driven, multi-vendor,
and managed today through manual processes. We have started this by partnering
with the largest companies that deliver service and best practices to IT
consumers (IBM, HP, etc.). For more information about Singlestep, Singlestep
Unity, or our partner programs, visit: www.singlestep.com or email:
e-mail protected from spam bots.
Singlestep Unity is a trademark of
Singlestep Technologies, Corp. in the United States and other
countries.
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Source : http://www.prweb.com/releases/2005/9/prweb280488.htm