Remote Support Appliance Proven in the Field
NetworkStreaming's appliance solves remote support and PC remote control problems.
(PRWEB) September 13, 2005 -- In August 2004, NetworkStreaming officially
released SupportDesk on the NS Support Appliance, an integrated
software/hardware solution for remote PC
support. Now with a year in the field to back its business case, the
software company elevates appliance-based remote support to its primary
focus.
Nathan McNeill, VP of Product Development, explains the rationale
driving the appliance focus: "NetworkStreaming has been very deliberate in our
choice of the appliance model. It is our solution to the self-host vs. outsource
dilemma. We wanted to offer something that would be easy and secure to deploy
while also offering a lower total cost of ownership.
"The NS Support
Appliance uses the industry's leading security architecture and technologies for
remote support solutions. Our customers can fully deploy the appliance in under
an hour and begin saving money immediately rather than sacrificing anything to
deployment time. They can also rest assured that session data will be kept under
lock and key."
To maintain integrity and security, companies must protect
the data that is transferred from the employee or customer's machine to the
support representative. NetworkStreaming's Remote Support Appliance allows all
data to be routed through your company's existing infrastructure. Your data is
not outsourced through an ASP to a 3rd party data storage facility.
The
appliance has had positive response from clients in 50 states and 32
countries.
By hosting the NS Support Appliance in-house, companies reap a
number of benefits that enhance remote assistance. The hardware's Administrative
Interface enables an administrator to set profiles for each support
representative, view support session details in reports and logs, and customize
the session login screen. Hosting the appliance in house also allows companies
to meet compliance requirements of secure data transmission by automatically
tracking the productivity of support reps and building a database of procedures
and processes.
Its turnkey deployment eliminates both the need to load
the application on a server and the risk of affecting any other applications
running in a shared server environment. "Most NetworkStreaming clients are up
and running in half an hour after opening the box," says Director of IT, Chris
Gurley.
Device ownership also abolishes the monthly licensing fees
formerly required for using PC remote control software. The NS Support Appliance
gives companies all the flexibility associated with ASPs without the cost.
"It's like an ASP in a box, making the tradeoff between cost and
flexibility disappear," says McNeill. "The NS Support Appliance makes satisfying
compliance easier, gives the peace of mind only a secure hardware device can
provide, and does so while lowering total cost of ownership and retaining
flexibility."
As the first and only company offering online remote support and PC remote control in a box,
NetworkStreaming is thinking outside the box.
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Source : http://www.prweb.com/releases/2005/9/prweb284270.htm