Enterprise Management Associates to Partner with Service Management Training Provider
The partnership between EMA and itSM Solutions will focus on developing consulting and training opportunities for IT managers.
Boulder, CO (PRWEB via PR Web
Direct) September 1, 2005 -- IT managers have a new partner when it comes to
implementing service level management. Enterprise Management Associates (EMA),
the leading authority in advisory and research services for the IT management
marketplace, is announcing a partnership with itSM Solutions of Lexington, N.C.,
to provide a series of IT Service Management and IT Infrastructure Library
(ITSM/ITIL) program training.
“Today’s IT managers are looking to
optimize their enterprise platforms for cost, quality, service and adhere to
regulatory compliance,” said Rick Sturm, CEO and founder of EMA. “Our consulting
services provide a clear management roadmap to ensure success in developing and
implementing a strategic IT management plan. Now, through our partnership with
itSM Solutions, IT managers can take that implementation to the next level by
providing their managers with ITIL training programs.”
EMA will continue
to provide IT Management research and consulting services such as Service Level
Management, negotiating Service Level Agreements, and specialized technical
information and business guidance about management software and services. itSM
Solutions will complement those services by providing training in ITSM/ITIL
Awareness, ITIL Certification and Implementation Workshops. Workshops will be
taught in a training facility or on-site by a trained education professional.
EMA and itSM Solutions also provide advice on product design to major software
vendors to leverage best practice service management process into product
features and deployment.
“EMA has been the leading source of knowledge
within the IT Service Management industry for several years,” said David
Nichols, President, itSM Solutions. “We both have developed proven educational
and consulting products to ensure successful alignment of business practices
with IT practices.”
About Enterprise Management Associates
EMA is
the foremost authority in all aspects of management (networks, systems,
applications, databases, storage, security, service level management, etc.). EMA
conducts in-depth research on emerging technologies and IT management trends,
providing its clients with in-depth knowledge of the products, market forces,
and directions. EMA’s ongoing research provides IT firms with insight into the
perspectives and requirements of users. Based in Boulder, Colo., with offices in
Portsmouth, N.H., EMA works with vendors, service providers, and enterprise
users, and has significant influence in the marketplace, reaching over 300,000
people each month. For more information on EMA, please visit the company’s web
site at http://www.enterprisemanagement.com.
About itSM
Solutions
itSM Solutions is one of the leading IT Service Management
education providers in North America. Drawing extensively on past operational
experience in the IT world and the best practices in IT Service Management as
documented in the IT Infrastructure Library, itSM Solutions assists IT
organizations of all sizes in achieving operational excellence through the
adoption of a customer-focused, process-oriented, cost-effective approach to IT.
Among its educational offerings is the complete suite of ITSM certification and
awareness courses. itSM Solutions is accredited by ISEB for the delivery of the
ITSM Foundation and Service Manager courses.
Contact:
Marie
Rotter
Enterprise Management Associates
303-543-9500 ext. 129
# #
#
Source : http://www.prweb.com/releases/2005/9/prweb279524.htm