AM Broadband/Nexlink Selects Servicecentral's FieldService™ Workforce and Inventory Management Solution
ServiceCentral Suite Empowers AM Broadband/NexLink with Improved Workforce and Asset Management.
Atlanta, GA (PRWEB) August 5, 2005 -- ServiceCentral announces that AM
Broadband/NexLink (AM), a cable service provider for Comcast, Charter and Time
Warner, has deployed ServiceCentral’s workforce and inventory management
product, ServiceManager™ 5.1, company-wide. AM has over fifteen points of
presence, more than 100 engineers, and completes over 50,000 work orders each
month. ServiceCentral’s comprehensive functionality provides AM with the
enhanced tools they require to facilitate their dynamic pattern of growth.
By selecting ServiceCentral, AM is empowered with an efficient
broadband-specific work order system which manages all facets of daily installs,
disconnects and service activities. Through full life cycle bar-coded CPE
tracking, AM has increased their inventory accuracy to nearly 100%. “One of the
big reasons we have been able to attract and retain our customers is because of
the inventory accuracy we are able to boast,” say Rich Sylvestre, a Senior
Project Manager for AM.
More efficient procedures have enabled AM to
significantly increase the overall productivity of their operations. This means
a greater number of daily jobs completed with less people. One major advantage
ServiceCentral provides is the ability to assign multiple pay schedules to task
codes performed by engineers in the field. Automating this process, according to
AM, requires two or three times fewer resources than it did using manual
procedures. "We recently switched to Service Central's workforce management
software after spending 3 years on a custom software package. We run over 100
technicians in multiple states in a very demanding telecom industry. As we
continue to expand our footprint we are confident that we have chosen the right
software partner in ServiceCentral." Scott Lochhead, President, AM Broadband
LLC.
“ServiceCentral is uniquely positioned to meet AM’s requirements for
an end-to-end workforce and inventory management solution. ServiceManager makes
everyone’s job easier and provides faster and more accurate management of CPE
inventory, task codes and the overall workforce. AM is realizing a tremendous
reduction in inventory costs and improved customer service satisfaction through
the use of ServiceCentral,” stated Steve Teel, Executive Vice President of
ServiceCentral.
About ServiceCentral Technologies
ServiceCentral
Technologies (“SCT”) is a leading supplier of software solutions that promote
workforce efficiency. Established over twelve years ago, SCT was one of the
first companies to develop true service chain management solutions designed to
help companies bring order, management, and visibility to a complex set of
business processes associated with managing and supporting end-to-end product
installation and service operations. Today, ServiceCentral offers a suite of
applications to address all of the issues that affect operations. These
applications help improve customer service, streamline operations, and generate
increased profits. ServiceCentral Technologies is located in Atlanta, Georgia
with distributors in Europe, Latin America and Asia Pacific. For more
information, please visit www.servicecentral.com.
About AM Broadband/NexLink
Communications
AM Broadband/NexLink provides last-mile connectivity solutions
for the telecommunications industry. Our field personnel are comprised of
professionally trained in-house technicians including over 250 Skilled Employees
nationwide. In business since 1992 with over 140,000 plant miles engineered,
there are more than fifteen points of presence around the U.S. For more
information, please visit www.nexlinkcom.com.
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Source : http://www.prweb.com/releases/2005/8/prweb268948.htm