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BiotrexVitamins in collaboration with Subjex Corporation, has added a Virtual Customer Service Representative (VCSR) to its website.

Huntington, NY (PRWEB) January 21, 2005 -- BiotrexVitamins in collaboration with Subjex Corporation, has added a Virtual Customer Service Representative (VCSR) to its website. The VCSR will answer basic consumer questions, automatically, 24 hours a day, seven days a week, 365 days a year. "We find the artificial intelligence technology quite amazing," said Mr. Richards, President of BiotrexVitamins, "Every day the VCSR becomes smarter, and is able to tie consumer questions and answers to their questions quite well. She started out not understanding very much, but each hour online, she becomes more and more able to have a somewhat natural conversation with our customers. I can see how her conversations will become seamless with our consumer."

The Subjex platform has a self-learning and training interface, called SubjexOPS, which becomes smarter with each conversation. The interface learns and adds incoming communication and data to its Frame of Knowledge.

"Right now she is in training mode and a consumer's question must somehow be phrased to match something that's in her database, but in about a week, her artificial intelligence program will take over and she will be able to interpret meaning and reply totally on her own," said Mr. Richards.

BiotrexVitamins of Huntington, NY is an online vitamin company that sells six nutriceutical formulas for Anti-Aging, Sports, Memory, Arthritis and Joint Care as well as Attention and Focus.

Subjex Corporation has become the standard in artificial intelligence dialogue reasoning and customer service platforms. Their flagship product, SubjexCSR, facilitates meaningful text-based human-like conversations with thousands of web site visitors simultaneously, thereby reducing customer service costs and increasing sales -- with little or no human intervention.

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Source :  http://www.prweb.com/releases/2005/1/prweb199747.htm