LiveTime Software Announces Partnership with BEA Systems and Releases LiveTime Support 2.5 for BEA WebLogic Platform 8.1
LiveTime Software, a leading provider of J2EE based Help Desk and Customer Support announces a partnership with BEA Systems (Nasdaq: BEAS), as a member of the BEA Star Partner Program. Building upon this relationship, LiveTime Software announced the immediate availability of LiveTime Support v2.5 for BEA WebLogic Platform™ 8.1. This version allows customers to leverage BEA’s latest technology with the most comprehensive J2EE based Help Desk and Customer Support solution on the market today.
NEWPORT BEACH, CA (PRWEB) February 19, 2004 –- LiveTime Software, a leading
provider of J2EE based Help Desk and Customer Support software, today announced
a partnership with BEA Systems (Nasdaq: BEAS), as a member of the BEA Star
Partner Program. Building upon this relationship, LiveTime Software announced
the immediate availability of LiveTime Support v2.5 for BEA WebLogic Platform™
8.1. This version allows customers to leverage BEA’s latest technology with the
most comprehensive J2EE based Help Desk and Customer Support solution on the
market today.
“Organizations are deploying standards-based applications
to capitalize on the inherent flexibility and cost advantages over proprietary
systems,” said Eric Stahl, director of product marketing, BEA Systems. "BEA
WebLogic Platform 8.1 is designed to put the cost, scale, flexibility and
integration advantages of a J2EE-based application within reach for nearly every
organization. With the release of LiveTime Support 2.5 for WebLogic Platform
8.1, our customers can now have a best-of-breed support application to complete
their J2EE infrastructure.”
Today, a significant number of LiveTime’s
customers rely on BEA WebLogic. As companies continue to adopt J2EE as a
standard for development and production applications, there is a real
opportunity to develop strategies exploiting the benefits of such technologies.
“Application server based technology can allow us to produce the most unique and
powerful Consolidated Service Desk application on the market today,” said Darren
Williams, CEO of LiveTime Software.
The LiveTime Software mission is to
deliver the most efficient and powerful software leveraging J2EE technology.
“Our partnership with BEA Systems is designed as a bridge to our customers,”
said Dr. Williams. “Using BEA WebLogic Platform at the foundation of our
application can provide customers with a powerful and efficient
application.”
“LiveTime Support can now enable enterprises to automate
the service desk function by combining industry acknowledged best practices for
service management (ITIL) with the scaleable WebLogic Platform 8.1,” said Dr.
George Vossos, CTO of LiveTime Software. “Support departments deploying LiveTime
on BEA WebLogic can be confident that they are investing in a best-of-breed
service support solution that can keep pace with their ever changing business
requirements.”
About LiveTime Support
LiveTime Support provides an
Enterprise-wide solution for delivering complete customer service and help desk
support for any organization. This J2EE based technical support and Help Desk
application combines Web-based problem resolution and Real-time reporting. Noted
for its intuitive interface, rapid workflow and its ease of use and
installation, LiveTime supports all major servers and databases. Out-of-the-box
features include reporting, service level management, knowledge-base management
and asset management.
About LiveTime Software
Founded in 1999,
LiveTime Software is a privately held firm leading the integration of Business
Activity Monitoring (BAM) technology into web-based help desk and support
software. Currently headquartered in Newport Beach, California, LiveTime
Software has offices in Australia and the United Kingdom and is expanding
throughout North America and Europe. For more information visit http://www.livetime.com
Media Relations contacts:
USA: Bill Gram Reefer,
e-mail protected from spam bots
Suite 920, 4100 Newport
Place, Newport Beach, CA 92660, USA
Phone: +1-949-752
1660, Fax: +1-949-752 1649
Europe: Mike Fellows, e-mail protected from
spam bots
Suite 5, 107 Promenade,Cheltenham, Glos GL50 1
NW, United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44
(0) 1452 700150
LiveTime and the LiveTime logo are registered trademarks
of LiveTime Software, Inc. Other company and product names may be trademarks of
the respective companies with which they are associated. BEA, Tuxedo, and
WebLogic are registered trademarks and BEA WebLogic Enterprise Platform, BEA
WebLogic Server, BEA WebLogic Integration, BEA WebLogic Portal, BEA WebLogic
JRockit, BEA WebLogic Platform, BEA WebLogic Express, BEA WebLogic Workshop, BEA
WebLogic Java Adapter for Mainframe, BEA Liquid Data for WebLogic, BEA eLink,
and BEA WebLogic Enterprise Security are trademarks of BEA Systems, Inc. All
other company and product names may be the subject of intellectual property
rights reserved by third parties.
# # #
Source : http://www.prweb.com/releases/2004/2/prweb105606.htm