CASE STUDY: Barrie Hydro Selects LiveTime Help Desk to Manage IT Service and Support
Fully web based, vendor neutral support solution delivers immediate business benefits to Canadian energy utility
Newport Beach, CA (PRWEB) November 15, 2004 -- LiveTime Help Desk, a leading
web-based help desk management tool, has been deployed to manage the support of
all IT systems and infrastructure for Barrie Hydro, a major utility company
servicing Ontario, Canada. The project, described in a new Case Study, has
delivered immediate improvements in several key areas.
The company’s
Information Technology department chose LiveTime because it needed a system that
was fully web based and offered robust asset management. Furthermore, the
solution needed to support a combination of both PC and mainframe users, and
allow for future growth.
“LiveTime Help Desk is one of the few truly web
based products we could find,” said Darryl Jones, Senior Network Analyst for
Barrie Hydro. “And it uses a highly scalable architecture that will allow our
infrastructure to grow as we do." Designed to run on multiple platforms,
LiveTime Help Desk can be deployed on a wide variety of hardware and software to
maximize existing infrastructure. In addition, LiveTime’s reporting features
provide accurate data and the ability to spot trends and plan for future
requirements.
“We needed a solution to manage the workflow of support
cases from receipt to resolution,” Jones said. “The time to learn the product
was minimal so our technicians were able to begin solving cases immediately.”
These and other business benefits are discussed in a Case Study, published today
and available for download from www.livetime.com.
About LiveTime
Software
Headquartered in Newport Beach, California, LiveTime Software, Inc.
is a vendor of J2EE-compliant, web-based service desk, help desk and support
automation software for medium to large enterprises. Many global 2000
organizations and educational institutions use LiveTime’s vendor-neutral
solutions to lower their costs and improve customer satisfaction. Founded in
1999, LiveTime Software is a privately held firm with offices in the United
States, Australia and the United Kingdom.
For more information visit www.livetime.com
Media
Relations contacts
Europe: Mike Fellows
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Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW, United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150
USA: Bill Gram
Reefer
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Suite 255, 4100 Newport Place,
Newport Beach, CA 92660, United States of America
Phone: +1-949-752 1660,
Fax: +1-949-752 1649
Asia Pacific: Kerry Butcher
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Level 5, 22 William Street, Melbourne, VIC 3000,
Australia
Phone: +61 3 9620 7588, Fax: +61 3 96207533
LiveTime and the
LiveTime logo are registered trademarks of LiveTime Software, Inc. Other company
and product names may be trademarks of the respective companies with which they
are associated.
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Source : http://www.prweb.com/releases/2004/11/prweb178294.htm