MCDST Help Desk Training Videos Available From CBT Nuggets
Training videos are now available for MCDST certification, focusing on help-desk and technical support issues on Microsoft Office and the Windows XP operating system. XP Service Pack 2 is also covered in the training.
Eugene, OR (PRWEB) November 4, 2004 -- CBT Nuggets, Inc. announced the
release of their latest videos, providing training for the Microsoft Certified
Desktop Support Technician (MCDST) certification. The MCDST was designed to
provide a base of knowledge and skills required to support end-users working
with Microsoft Office applications and the Windows XP operating
system.
The training covers the objectives outlined by Microsoft exams
70-271 and 70-272 for MCDST certification. CBT Nuggets, Inc. presents the
concepts in a series of short, 20-30 minute video segments or “nuggets”, so that
the material learned can quickly be put to use on the job.
“The MCDST is
a fantastic new certification program that teaches real-world solutions to
real-world problems. Rather than focusing on how to use features of an
application, it actually shows you how to solve the most common issues faced by
an end-user”, said CBT Nuggets, Inc. President, Dan Charbonneau.
“By
providing a standardized level of knowledge, technical support issues are
resolved faster to provide an increase in productivity both for the help-desk
representative and the end-user. That type of success can directly impact a
company’s bottom line”, continued Charbonneau.
CBT Nuggets, Inc. products
provide comprehensive training for Microsoft®, CompTIA®, Citrix ® and Cisco®
certification exams. The training is designed to offer technical accuracy in
conjunction with real-world analogies to promote understanding for beginners and
experts alike.
CBT Nuggets, Inc. is the leader in video-based IT
certification training. Based in Eugene, Oregon, the company was founded in 1999
and is committed to providing quality educational training videos to the
information technology industry. For more information, visit www.cbtnuggets.com.
#
# #
Source : http://www.prweb.com/releases/2004/11/prweb174643.htm