LiveTime Software Announces Multi-domain Active Directory Access to its J2EE Support Products
Single point authentication and permissions gateway now simplifies support access across large and complex organizations.
Newport Beach, CA August 17, 2004 -- LiveTime Software today announced that
the latest versions of LiveTime Support Desk and LiveTime Help Desk now fill the
gap between multi-domain Active Directory (AD) access and J2EE support
applications. LiveTime has the ability to scan across multiple domains to locate
its users, enabling customer support with greater security and lower
administration overhead. The user details are synchronized between LiveTime and
the AD to ensure the information is up-to-date at all times.
Regardless
of the organization’s structure, LiveTime supports the proper AD workflow. This
is of significant importance for complex environments such as universities that
segment users into groups within domains.
“Until now, tight integration
between the infrastructure provided by Active Directory and J2EE was simply
unavailable," said Dr George Vossos, CTO of LiveTime Software. “LiveTime fills
this gap by providing an interface that enables the LiveTime J2EE application to
authenticate users using ADS’ single sign-on environment. Our customers are
thrilled," continued Dr Vossos, “as they can offer the very best support
experience for the thousands of users across multiple domains through centrally
managed access to LiveTime.”
Multi-domain AD access to
LiveTime is easily achieved by domain administrators, but the benefits for users
are immense. The secure connection between domain groups provides a channel that
permits access by users in one domain to knowledge and resources in other
domains. This functionality gives LiveTime users a bigger pool of knowledge to
draw on when handling cases and standardizes processes across
organizations.
About LiveTime Software
Headquartered in Newport Beach,
California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based
service desk, help desk and support automation software for medium to large
enterprises. Many global 2000 organizations and educational institutions use
LiveTime’s vendor-neutral solutions to lower their costs and improve customer
satisfaction. Founded in 1999, LiveTime Software is a privately held firm with
offices in the United States, Australia and the United Kingdom. For more
information visit http://www.livetime.com
Media Relations
contacts:
USA: Bill Gram Reefer e-mail protected from spam bots
Suite 920,
4100 Newport Place, Newport Beach, CA 92660, United States of America
Phone:
+1-949-752 1660, Fax: +1-949-752 1649
Europe: Mike Fellows e-mail
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Suite 5, 107 Promenade,Cheltenham, Glos GL50 1 NW,
United Kingdom
Phone: +44 (0) 1242 580090, Fax: +44 (0) 1452 700150
Asia Pacific: Kerry Butcher e-mail protected from spam bots
Level 5,
22 William Street, Melbourne, VIC 3000 Australia
Phone: +61-3-9620 7588 Fax:
+61-3-9620 7533
LiveTime and the LiveTime logo are registered trademarks
of LiveTime Software, Inc. Other company and product names may be trademarks of
the respective companies with which they are associated.
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Source : http://www.prweb.com/releases/2004/8/prweb149670.htm