LiveTime Ships LiveTime Support 2.5 with Reporting Dashboard
Version 2.5 of LiveTime Support, is a major upgrade to the web-based J2EE technical support and help desk software.
NEWPORT BEACH, CA (PRWEB) February 13, 2004 -- LiveTime Software today
released Version 2.5 of LiveTime Support, a major upgrade to its web-based J2EE
technical support and help desk software. The new version introduces several new
features including technician dashboards, company based reporting and
performance enhancements for companies with greater than 1 million cases. Also
included in this release is additional support for RedHat Enterprise Linux 2.1
and 3.0.
The LiveTime dashboard consolidates personal, team, departmental
and organizational information in an easy to use graphical format. “Dashboards
enable better decision making by providing support staff with immediate access
to Key Performance Indicators (KPI),” said Kerry Butcher, LiveTime's Vice
President of Marketing. “The LiveTime dashboard also collates critical
information, such as problem tickets which have exceeded Service Level
Agreements (SLA),” she said. In addition to caseload dynamics, technicians can
now gauge performance by comparing their personal KPI’s against group
averages.
Performance has also been a key focus of this release with very
large data sets beyond 1 million cases. LiveTime Support 2.5 provides more than
a 10-fold improvement in the search and retrieval of cases and the generation of
complex correlation reports. “In addition to the raw performance enhancements,
LiveTime Support 2.5 also includes a 3-fold increase in the number of
simultaneous users per server,” said Dr. Darren Williams, CEO of LiveTime
Software. “With no administrator overhead, high scalability, web-based
architecture and technician based licensing, LiveTime Support has the lowest
total cost of ownership (TCO) in the industry.”
As the industry’s leading
J2EE Help Desk and Support system, LiveTime Support continues its zero lock-in
policy by expanding its deployment environments and database support. Version
2.5 now supports deployments against all major SQL databases and application
servers including, BEA WebLogic, Oracle 9iAS, IBM WebSphere, TomCat, JBoss and
Sun ONE. Deployment platforms include Windows 2000-2003, Solaris, MacOS X,
RedHat Enterprise Linux, Linux and FreeBSD.
About LiveTime
Support
LiveTime Support provides an Enterprise-wide solution for delivering
complete customer service and help desk support for any organization. This J2EE
based technical support and Help Desk application combines web-based problem
resolution and real-time reporting. Noted for its intuitive interface, rapid
workflow and its ease of use and installation, LiveTime supports all major
servers and databases. Out-of-the-box features include reporting, service level
management, knowledge-base management and asset management.
About
LiveTime Software
Founded in 1999, LiveTime Software is a privately held firm
leading the integration of Business Activity Monitoring (BAM) technology into
web-based help desk and support software. Currently headquartered in Newport
Beach, California, LiveTime Software has offices in Australia and the United
Kingdom and is expanding throughout North America and Europe. For more
information visit http://www.livetime.com
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Phone: +1-949-752 1660, Fax: +1-949-752 1649
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logo are registered trademarks of LiveTime Software, Inc. Other company and
product names may be trademarks of the respective companies with which they are
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