Rocket’s software delivers real time Performance Support and eLearning within the workflow
ActiveGuide® enables novices to immediately and errorlessly complete business processes in enterprise applications in real time without prior training.
NEWTON, MA (PRWEB) June 3, 2004–-Rocket Software, Inc. announces the
immediate availability of ActiveGuide to deliver automated role-based,
process-based and task- based training and performance support within the
workflow.
“Traditional offline learning and support is inefficient due
to the loss of productive worker time and the loss of knowledge during transfer
to the real world,” said Ray Walsh, responsible for ActiveGuide product design
and market development. “ActiveGuide delivers training and support where and
when the user conducts real business. That’s truly efficient and removes
barriers to application adoption.”
The training and support produced by
ActiveGuide works as part of the application page to take users through
multi-step business processes within enterprise applications accessed through a
browser (financial, CRM, ERP, medical, etc.). It can present and enforce
business rules while monitoring and mediating the user’s interaction with the
application and neutralizing any missteps. It runs on the client side without a
player or plug-in so it places no demand on the server and has no impact on the
application itself yet acts as if it is part of the
application.
ActiveGuide can take the user through an entire process from
start to finish to provide eLearning. It can also offer on-demand performance
support menus in a secondary window to be accessed when needed. These menu
options change in response to user navigation. The ActiveGuides adjust
on-the-fly to user needs and their current and prior interactions with the
application.
“This is an important tool in the effort improve enterprise
application ROI, increase adoption rates and lower support costs,” said Walsh.
ActiveGuide eschews simulations in favor of guiding the user to safely
learn business processes while producing real business results. It interactively
supports users as they register, report, analyze, search, configure, etc. --
solving real problems in real time. This reduces lost worker time and lowers
training and support costs.
ActiveGuides are quickly and efficiently
created by non-technical authors right in the live application within the
WYSIWYG studio using drag and drop tools. Existing text, graphics, audio and
video can also be integrated. Role-based, process-based and task- based training
or performance support can all be deployed from the same authoring session.
Instant author-test-revise cycling further increases
efficiency.
ActiveGuide is sold through software OEM and Reseller
relationships as well as directly. For further details, demos and a free
evaluation download visit http://www.rocketools.com/overviewag.htm
About Rocket
Software, Inc.:
Rocket Software is headquartered in Newton, Massachusetts
with major sales and development offices in the US and abroad, Rocket Software
is a provider and supporter of enterprise class software products and technology
components to major OEM independent software and hardware vendors including IBM,
RSA Security, Microsoft, and others.
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Source : http://www.prweb.com/releases/2004/6/prweb130672.htm