netCustomer Launches Third-Party Support Services for Siebel CRM Customers
netCustomer Inc., a leading provider of enterprise applications support services, announced today its industry-leading Siebel CRM applications support practice. netCustomer Siebel practice will provide third-party support alternative to Siebel customers who are interested in reducing their support costs by up to fifty percent.
San Jose, California (PRWEB) August 12, 2005 -- netCustomer Inc., a leading
provider of enterprise applications support services, announced today its
industry-leading Siebel CRM applications support practice. netCustomer Siebel
practice will provide third-party support alternative to Siebel customers who
are interested in reducing their support costs by up to fifty percent.
netCustomer has a proven track record of reducing enterprise applications
support costs by leveraging an innovative global delivery model. The pilot
rollout of netCustomer Siebel support services is underway. The services are
planned to be generally available later this year.
“Buyers are rethinking
the criteria used in making their CRM applications suite decision. Forrester
surveyed 94 business and IT executives about their satisfaction with CRM
applications and found vendors lacking in several critical areas. Only 29% of
the executives surveyed are satisfied with how easily CRM applications integrate
with existing data applications and sources. Buyers want better support from
vendors. With enterprise CRM software reaching functional maturity in more
areas, feature wars are now less important in deciding on the best CRM. It is
worrisome that only 34% are happy with how easy it is to work with CRM software
vendors after they have purchased applications and services.” (The Forrester
Wave: Enterprise CRM Suites, Q2 2005, Forrester Research, Inc., July
2005.)
netCustomer’s offering is also based on the changing nature of the
CRM market. “Siebel’s declining market position and the changing dynamics of the
CRM market have made customers question the high cost of servicing their Siebel
implementations,” said Joshua Greenbaum, Principal, Enterprise Applications
Consulting, Berkeley, California. “netCustomer can offer a proven alternative
for those customers looking to reduce the cost of supporting these expensive
enterprise applications.”
Punita Pandey, Chairman & CEO, netCustomer,
said about their new support offering, “netCustomer has a unique support model
that leverages 24x7 offshore delivery and focuses on enterprise applications.
Given our track record in delivering high quality support at significantly
reduced cost, Siebel customers can now be assured of their CRM investment while
reducing operating costs. We free up companies’ IT budgets so they can invest in
innovation.”
About netCustomer
netCustomer is a leading provider of
enterprise applications support leveraging a global delivery model. By
efficiently extending advanced ERP, IT, and business services through a 24x7
delivery center, netCustomer reduces operating costs and improves service
levels. Headquartered in San Jose, California, netCustomer has global operations
in Noida, India. For more information, visit www.netcustomer.com
Public Relations Contact
Swati Shrivastava
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510.824.2304
netCustomer is a registered trademark of
netCustomer, Inc. All other company and product names may be trademarks or
registered trademarks of their respective owners.
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Source : http://www.prweb.com/releases/2005/8/prweb271576.htm