LiveTime Software Announces Integration with all Major Asset Management and Discovery Systems
Embedded import and synchronization engine fully integrates with all industry leading asset management systems including LANDesk, Novell ZENworks, Microsoft SMS and Centennial.
Newport Beach, CA (PRWEB) July 13, 2005 -- LiveTime Software, a leading
provider of J2EE-based Customer Service and Support software, announced
its pioneering asset management integration engine (AMIE).
This new
functionality allows LiveTime applications to seamlessly integrate with
virtually any RDBMS-based asset management system, including LANDesk Management Suite, Novell ZENworks, Microsoft
Systems Management Server (SMS) and
Centennial Discovery.
Due for release later this month,
LiveTime Help Desk 3.6 includes an innovative mechanism for importing and
synchronizing information from the repository of any third party RDBMS-based
asset management system. This means any organization can integrate LiveTime with
its preferred asset management tool.
This unique approach to integration
allows LiveTime applications to dynamically adapt to changes in third party
asset management systems without requiring new modules or adaptors. Creating a
totally new paradigm in the industry, customers no longer have to wait for the
vendor to provide integration to little known or unsupported asset management
systems.
“LiveTime Help Desk 3.6 will be welcomed by organizations
seeking to synchronize its current software and hardware asset registers with
the service desk,” said Dr George Vossos, Chief Technology Officer at LiveTime
Software. “The convenience of being able to continue to manage assets using
existing industry tools and then synchronize with LiveTime applications is a
huge win for IT departments that need to guarantee the currency and relevance of
assets in the service desk,” he said.
The inclusion of AMIE further
reflects LiveTime’s commitment to vendor neutral solutions. LiveTime currently
provides support for any web browser, any operating system and any database,
maximizing an organizations existing infrastructure.
About LiveTime
Software
Headquartered in Newport Beach, Calif., LiveTime Software, Inc. is a
vendor of J2EE-compliant, web-based service desk, help desk and support
automation software for medium to large enterprises. Many global 2000
organizations and educational institutions use LiveTime’s vendor-neutral
solutions to lower their costs and improve customer satisfaction. Founded in
1999, LiveTime Software is a privately held firm with offices in the United
States, Australia and the United Kingdom.
For more information visit http://www.livetime.com
Media Relations contacts
Europe: Mike Fellows
Suite 5, 107
Promenade,Cheltenham, GL50 1 NW, United Kingdom
Phone: +44 (0) 1242 580090,
Fax: +44 (0) 1452 700150
USA: Bill Gram Reefer
Suite 255, 4100 Newport
Place, Newport Beach, CA 92660, United States of America
Phone: +1-949-752
1660, Fax: +1-949-752 1649
Asia Pacific: Kerry Butcher
Level 5, 22
William Street, Melbourne, VIC 3000, Australia
Phone: +61 3 9620 7588, Fax:
+61 3 96207533
LiveTime and the LiveTime logo are registered trademarks
of LiveTime Software, Inc. Other company and product names may be trademarks of
the respective companies with which they are associated.
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Source : http://www.prweb.com/releases/2005/7/prweb261040.htm