Kimpton Hotels & Restaurants Selects Coyle Hospitality Group to Measure Global Performance of Diverse Brands Via Innovative Mystery Shopping Tools
Hospitality industry innovators, Kimpton Hotels & Restaurants has selected New York-based Coyle Hospitality Group (CHG) to assess quality in its growing and diverse collection. CHG provides quality-assurance consulting and mystery shopping exclusively to hotels, restaurants and spas worldwide
New York (PRWEB) June 13, 2005 -- Hospitality industry innovators, Kimpton
Hotels & Restaurants has selected New York-based Coyle Hospitality Group
(CHG) to assess quality in its growing and diverse collection. CHG provides
quality-assurance consulting and mystery shopping exclusively to hotels,
restaurants and spas worldwide
Coyle Hospitality Group has created
quality metrics that are both applicable to Kimpton’s diverse brand today and
able to scale with Kimpton as it grows the Monaco and Palomar brands in North
America. With modifications designed specifically for Kimpton, CHG has employed
its InnsQore software model.
InnsQore is a user-friendly SQL database
program developed and hosted by CHG to meet the unusual mystery shopping needs
of the hospitality industry. Hoteliers, restaurateurs and now spa managers are
able to fully customize their mystery shopping program, and immediately receive
the benefit of being able to action their data. Reporting is dynamic and
made-to-order for the client.
Kimpton’s unique operating standards reside
online at InnsQore, allowing all Kimpton stakeholders to remotely access mystery
shopping data and disseminate the information with the click of a mouse.
InnsQore is interactive, allowing management not only to immediately identify
trends and cross section the data to their needs, but to also leverage their
know-how without the burden of static reports and paper.
“The data tools
are exceptional," remarked David Martin, Vice President of Hotel Operations for
Kimpton Hotels & Restaurants. "With InnsQore, we can now instantly spot
global and micro trends, create action plans, and use the data fully in concert
with our other CRM programs. The integration has been seamless, and the quality
of the data has been excellent. Everyone at the corporate and property level can
get what they need without being bogged down with paper."
About Kimpton
Hotels
Founded by Bill Kimpton in 1981, San Francisco-based Kimpton Hotels
& Restaurants is a unique collection of boutique hotels coupled with
chef-driven, destination restaurants. While all Kimpton Hotels are thoughtfully
appointed and managed to help guests maintain and enrich their lifestyles on the
road, each is individually designed to reflect the energy, personality, and
pulse of its distinct location, history, and architectural style. Featuring
highly personalized guest services, comforting in-room amenities, and
one-of-a-kind specialty rooms and suites, Kimpton Hotels provide travelers with
welcoming atmospheres that embrace its signature elements of care, comfort,
style, flavor, and fun. Kimpton takes pride in its social responsibility,
supporting select like-minded partners and is a leader in ecological practices.
Kimpton currently operates 39 boutique hotels with restaurants throughout the
United States and Canada. This includes the recently opened Onyx Hotel in
Boston, 70 park avenue hotel in New York City, and the Hotel Solamar in San
Diego. Kimpton will re-launch the Mayfair Hotel & Spa in Coconut Grove,
Miami in late summer of 2005 and additional projects are underway in South
Beach, Dallas, Virginia and the Washington D.C. area. For more information,
please visit www.kimptonhotels.com or call 1-800-KIMPTON.
About
Coyle Hospitality Group
Based in New York City since 1996, Coyle Hospitality
Group is a market leader providing mystery shopping and brand quality assurance
services exclusively to hotels, restaurants and now spas worldwide. A selection
of current Coyle Hospitality Group hospitality clients includes Intercontinental
Hotels & Resorts, Morgans Hotel Group, Kimpton Hotels & Restaurants,
Starr Restaurant Organization, Affinia Hospitality, China Grill Management and
Daniel Boulud Restaurants. Since 1996, CHG has completed over 20,000 quality
evaluations exclusively for hospitality clients. For more information please
visit www.coylehospitality.com
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Source : http://www.prweb.com/releases/2005/6/prweb250094.htm