FinCEN Selects i-Sight Investigation Software to Assist Law Enforcement Agencies in the War against Terrorist Financing and Money Laundering
Customer Expressions announced today that it has signed a contract with the Financial Crimes Enforcement Network (FinCEN) to provide investigation software and services that will assist FinCEN in maximizing collaboration with law enforcement agencies and other partners in the regulatory and financial communities. Customer Expressions is the leader in web-based investigation software, case management and complaint-handling solutions. The company’s core product is i-Sight, a family of scalable, flexible and customizable investigation software solutions for complaint handling, corrective and preventive action management (CAPA Management), compliance monitoring and other business processes that require case management.
(PRWEB) May 27, 2005 -- Customer Expressions
announced today that it has signed a contract with the Financial Crimes
Enforcement Network (FinCEN) to provide investigation software and services that will assist FinCEN in
maximizing collaboration with law enforcement agencies and other partners in the
regulatory and financial communities.
FinCEN, headquartered in Washington, D.C., is a regulatory
agency of the United States Department of the Treasury. Its mission is to
safeguard the financial system from the abuses of financial crime, including
terrorist financing, money laundering, and other illicit activity.
Using
advanced technology and a variety of data sources, FinCEN's analysts provide
investigation support to more than 165 federal, state, and local agencies,
issuing approximately 6,500 intelligence reports each year to help
law-enforcement agencies detect and prevent money laundering by terrorists, drug
dealers, arms dealers and other criminals.
Customer Expressions is the leader in web-based investigation
software, case management and complaint-handling solutions. The company’s core product is
i-Sight, a family of scalable, flexible and customizable investigation software
solutions for complaint handling, corrective and preventive action management (CAPA Management),
compliance monitoring and other business processes that require case management.
The i-Sight system is used by a growing number of North America's leading
financial services organizations to manage the risks associated with compliance
issues and customer complaints.
Joe Gerard, Vice-President of Sales and
Marketing for Customer
Expressions, said the company is proud to have been selected by FinCEN, an
agency that is on the front lines of the war against international terrorist
financing and money laundering. “The i-Sight investigation software is ideal for regulators and
other organizations that require a secure, web-based case-management solution
that enables collaboration, information-sharing and real-time analysis of data
from multiple, distributed sources,” Gerard said.
About Customer
Expressions
Based in Ottawa, Canada, Customer Expressions
(www.customerexpressions.com) is a leading provider of
web-based investigation software and case management solutions for regulators
and enterprises focused on quality assurance and customer service. Customer
Expressions has gained an international reputation for best-in-class software
that enables managers to improve customer retention and profitability. The
privately held firm provides i-Sight, an integrated solution for complaint
handling, corrective and preventive action management (CAPA Management),
compliance monitoring and other business processes that require case
management.
For further information, please contact:
Joe Gerard,
Vice-President, Sales & Marketing
800-465-6089 or e-mail protected from
spam bots
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Source : http://www.prweb.com/releases/2005/5/prweb244825.htm